Responsibilities:

• Troubleshoot and resolve system/operational incidents
• Perform root cause analysis for operational incidents
• Analyze system performance and take corrective actions as needed
• Assist Tier 2 with resolving complex system and end user problems
• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
• Work with deployment and ISP teams to support baseline deployments to operations
• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

Requirements/Qualifications:

• BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
• Security+ Certification prior to start date
• Strong communication skills, both verbal and written
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision making skills
• Self-starter with an ability to work in a team environment and independently
• Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
• Experience scripting in a Linux environment using Shell and Bash
• Deep understanding and background in COTS integration and custom code development
• Experience in at least one of the following languages: 
  • Bash 
  • Python 
  • Java 
• NodeJS 
• Local to DMV (DC/Maryland/Virginia) with ability to be physically present at the team’s work location in Chantilly 
• Strong interpersonal skills and proven track record of leading technical teams, conveying technical solutions to technical and non-technical audiences 
• Candidate must be able to physically be in Chantilly, VA a minimum of 4 days a week to work with the team with occasional meetings in Reston and/or Springfield, VA  
• All candidates must be US CITIZENS to be considered for the position 
• Security+ certification within 60 days of hire