Required Skills:

• Bachelor’s degree and 8+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
• Current ITIL4 Certification
• ServiceNow Expertise: Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation.
• Platform Knowledge: Strong understanding of the ServiceNow Common Service Data Model (CSDM) and its impact on Software Asset Management.
• SAM Lifecycle: Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.
• Licensing Models: Deep understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Oracle, IBM) and their configuration within ServiceNow.
• Standards: Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks.
• Tools: Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM/MECM, or Tanium).
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.
• Able to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables