Need Tier II Desktop Support Technician - Smyrna, GA

Full Time

Experienced

Required Skills:

High school diploma and 3+ years of relevant IT support experience, or equivalent combination of education and work experience.
Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level issues.
Experience with Active Directory for account management and troubleshooting.
Familiarity with remote desktop tools and remote troubleshooting techniques.
Ability to troubleshoot and resolve escalated hardware and software issues for desktop and peripheral devices.
Knowledge of endpoint security tools and their deployment.
Strong communication and interpersonal skills, with a customer-focused approach

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