Help Desk Technician

Pittsfield, MA

Full Time

Mid Level

QUALIFICATIONS

Must Hold an Active Secret Clearance
CompTIA Security+ is required (per DoD 8140)
Knowledge of the principles, methods, and techniques involved in service desk operations, support technician operations, and basic Active Directory.
Knowledge of and ability to use and install relevant hardware, software and other equipment.
Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals.
Ability to assist with the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET clients.
Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.

EDUCATION/TRAINING/EXPERIENCE

Associate's Degree in Computer Science, Information Technology or related field, or equivalent work experience (3-5 years) that includes IT operations and support.
VPN, VTC, System Imaging, Encryption support experience highly preferred.
Experience with Ivanti HEAT or other similar ticketing systems highly desired.
Bachelor’s degree in Computer Science or Information Technology highly desired

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