Customer Support Engineer (CSE)

Washington, DC
Full Time
Mid Level
Responsibilities

System & Application Support


Provide on-site technical support for ITS, DMM, Image Architect’s WebDOX software, Apache Tomcat software, OPEX Scanners, Tritek Sorters, and Zebra handhelds across WHS FSD, DISA, and other DoD components.

Minimum Requirements:
  • A minimum of five (5) years of experience in technical support, systems analysis, or IT service delivery within a DoD or federal environment.
  • Must have DoD 8570 – IAT Level III compliant certification 
  • Experience supporting enterprise applications and working directly with end users.
  • Java experience[JS1] [JS2] 
  • Shall possess an Active Secret security clearance
  • Bachelor’s degree in information technology, Computer Science, or related discipline, or equivalent experience in lieu of education.
Preferred Certifications:
  • DoD 8570 – IAT Level III compliant certification preferred (e.g., SecurityX/CASP CE).
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL 4
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